Privacy Policy

This Privacy Policy explains how Pivelar Garden Care Pty Ltd (“Pivelar”, “we”, “us”) handles personal information when you visit pivelar.com, send a booking request, email pivelar@hotmail.com, call +61392096295, or meet our crew at 7 Beacon Rd, Port Melbourne.

We operate as an Australian proprietary limited company owned by Marcus Whitfield, with ABN 83 647 291 508 and ACN 647 291 508, and we take privacy obligations under the Privacy Act 1988 (Cth) seriously.

The policy was last reviewed in 2026 to reflect how our website forms, messaging apps and workshop diary currently collect details for garden services across Melbourne.

What we collect

We collect your name, email address, phone number, service address and message content when you submit a form on our Home, Services or Contact pages.

We may also note gate codes, strata rules, pet information and access instructions that you volunteer so our horticulture crew can work safely on site.

If you message us on WhatsApp or Viber using +61392096295, the conversation content and your display name become part of the client care record for that enquiry.

Payment references, invoice emails and job notes are stored so we can schedule follow-up visits and honour plant or workmanship guarantees described on the Services page.

Technical data such as browser type, approximate region and pages viewed may be gathered through essential cookies and basic analytics as described in our Cookie Policy.

Why we use information

We use personal information to reply to enquiries, prepare quotes, book crews, send aftercare notes and improve how we explain lawn, hedge, irrigation, tree and seasonal services.

We do not sell client lists, and we do not rent garden contact details to unrelated marketers.

Occasional service updates may go to people who asked for them, and every such email includes a clear way to stop further messages.

We may share limited details with trusted contractors only when a job needs specialised equipment, and those partners are told to use the data solely for that task.

Legal or insurance requests can require disclosure when Australian law or a genuine claim investigation leaves us no practical alternative.

Storage and security

Digital records sit in access-controlled systems used by Pivelar staff at our Port Melbourne workshop and on secured devices carried by lead crew members.

Paper job sheets, when used, are kept in locked cabinets and shredded when no longer needed for warranties, tax or dispute resolution.

We train team members to avoid discussing client gardens in public channels and to verify identity before sharing booking changes over the phone.

No method of transmission over the internet is perfectly secure, yet we apply practical safeguards appropriate to a local landscaping business of our size.

If we become aware of a data incident that creates a real risk of serious harm, we will assess notification duties under Australian law and contact affected people where required.

Retention

Enquiry records that do not become jobs are usually removed within twenty-four months unless you ask us to keep a longer garden history.

Completed job files may stay longer so we can honour the plant and workmanship periods described in our service conditions for 2026.

Accounting documents follow the retention periods expected for Australian business records.

Your choices

You may request access to the personal information we hold about you, or ask us to correct details that are out of date, by writing to pivelar@hotmail.com.

You may ask us to delete information that is no longer needed for a lawful purpose, and we will explain if a legal or warranty reason still requires a limited record.

You can opt out of optional marketing emails without affecting service messages that relate to an active booking or safety notice.

If you believe we have mishandled information, contact Marcus Whitfield via the company email first so we can investigate promptly.

You may also raise concerns with the Office of the Australian Information Commissioner if you are not satisfied with our response.

Children and third-party sites

Our website is aimed at adults arranging garden services, and we do not knowingly collect personal information from children for marketing.

Links to Google Maps and messaging platforms are provided for convenience; their own privacy statements apply once you leave pivelar.com.

Embedded maps may process location-related data according to those providers’ terms.

Updates

We may update this Privacy Policy when our tools, services or legal duties change, and the revised text will appear on this page with a 2026 or later review note.

Continued use of the website after an update means you should read the new wording so you understand how Pivelar Garden Care Pty Ltd handles information.

For questions about this policy, write to pivelar@hotmail.com or visit 7 Beacon Rd, Port Melbourne by appointment and ask for the owner, Marcus Whitfield.

Postal enquiries can also be directed to Pivelar Garden Care Pty Ltd at the Beacon Road address using ABN 83 647 291 508 on the envelope for clear identification.

Thank you for trusting a local Melbourne garden team with your outdoor space and your contact details; we aim to treat both with care.

Workshop staff who answer phones are briefed not to request unnecessary identity documents for routine booking changes.

Photographs taken for aftercare notes stay inside the job file unless you give separate permission for portfolio use on the website.

International transfers of personal information are not part of our standard workflow; if a hosting region changes, we will update this policy before the move.