Terms of Use

These Terms of Use govern your access to the Pivelar website and the garden care services offered by Pivelar Garden Care Pty Ltd from 7 Beacon Rd, Port Melbourne.

The company is owned by Marcus Whitfield and registered under ABN 83 647 291 508 and ACN 647 291 508.

By browsing pivelar.com or submitting a booking or contact form in 2026, you agree to read these terms alongside our Privacy Policy and Cookie Policy.

Website content

Service descriptions, indicative prices and seasonal recipes are provided for general information about lawn care, design, hedges, irrigation, tree work and seasonal cleanup.

Photographs on the site may include placeholders awaiting final project imagery, and they do not guarantee an identical result at every Melbourne address.

We take care to keep text accurate, yet soil, weather, access and plant stock can change outcomes, so written quotes remain the binding commercial detail for paid work.

You may not copy substantial website text or branding for competing landscaping sites without written permission from Pivelar Garden Care Pty Ltd.

Links to Google Maps, WhatsApp and Viber are offered for convenience and do not mean those platforms are controlled by us.

Bookings and quotes

Submitting a form is a request for contact, not an automatic contract, until we confirm scope, timing and price in writing.

Prices shown as “from” amounts on the Services page are starting guides for typical residential sites and may rise with steep access, dense waste or specialised equipment.

Seasonal discounts, when offered, will never exceed forty-five percent of the listed rate and will show the regular figure beside the offer.

You agree to provide safe access, secure pets, unlock gates and share strata or council constraints that affect pruning height, noise or waste disposal.

Underground services should be marked before digging; Pivelar is not responsible for unmarked pipes or cables damaged despite reasonable care.

Weather and rescheduling

Heavy rain, extreme heat, high winds or unsafe ground may delay outdoor work, and we will contact you to move the visit.

Client cancellations with less than twenty-four hours’ notice may attract a reasonable call-out fee when a crew has already been allocated.

We aim to rebook weather delays promptly, recognising that Melbourne seasons can shift week to week.

Guarantees and limits

Plant and workmanship guarantees apply only as written on the relevant service description and only when aftercare instructions are followed.

Living plants can fail from drought, pests, pets or neighbouring construction outside our control, and those events sit outside replacement promises.

To the extent permitted by Australian Consumer Law, our liability for services is limited to re-supply of the service or payment of the cost of re-supply.

Nothing in these terms excludes rights that cannot be excluded under the Australian Consumer Law.

You remain responsible for obtaining council permits where tree work or structural changes require them.

Payments

Invoices are due as stated on each invoice, commonly on completion for small residential jobs unless a deposit was agreed for materials.

Late payments may pause further scheduled visits until the account is brought up to date.

Disputed amounts should be raised in writing to pivelar@hotmail.com so we can review job notes quickly.

Acceptable use

You must not misuse website forms with spam, automated scripts or false contact details intended to disrupt our diary.

Abusive language toward staff on site, by phone on +61392096295, or via messaging apps may lead us to decline further work.

Site visitors to the Beacon Road workshop must keep to appointment times and follow safety directions from crew leads.

Governing law

These terms are governed by the laws of Victoria, Australia, and courts in that state have non-exclusive jurisdiction over disputes arising from the website or services.

If any clause is held unenforceable, the remaining clauses continue in effect for Pivelar Garden Care Pty Ltd and its clients.

We may update these Terms of Use when services, pricing practices or legal requirements change, and the current version will always appear on this page.

Questions about the terms can be sent to pivelar@hotmail.com or discussed with Marcus Whitfield at the Port Melbourne workshop by appointment.

Thank you for reading carefully before booking; clear expectations help gardens and working relationships stay healthy through 2026 and beyond.

Materials left on site at your request remain your responsibility for security and weather exposure after our crew departs.

Advice in seasonal recipes is general guidance and does not replace a site-specific consultation for complex drainage or structural planting.

If English is not your preferred language, you may bring a support person to appointments; we will still issue quotes in writing for clarity.

Force majeure events beyond reasonable control, including major transport disruptions affecting Port Melbourne access, may extend timelines without penalty to either party when communicated promptly.

These terms apply to website use and to services performed under Pivelar Garden Care Pty Ltd branding unless a separate written contract expressly replaces a clause.